OUR POLICIES

Always the best experience

At The Dirty Blonde, we go above and beyond to ensure our valued clients have the best experience possible, from the minute they book their appointment to the time they leave the salon with the knowledge and confidence to keep their new hair looking gorgeous. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

 

HOURLY AND GRATUITY FREE PRICING

The Dirty Blonde utilizes an hourly and gratuity free pricing stucture. This allows your stylist the freedom to do the techniques and treatments necessary for each client's end goals without the pressure of adding on services or upping the ticket price to ensure they are being fairly compensated. The removal of gratuities and add ons means that each and every client knows exactly how much they will be paying for a service based on how much time is needed and there are no surprises at check out. Each stylist at The Dirty Blonde has carefully structured their hourly rate based on their experience, education, and career goals. If you are unsure of how many hours to book for your service or what your stylist's hourly rate is, check out this graphic or reach out to your stylist and they can give more detailed information.

CREDIT CARD ON FILE AND DEPOSITS

The Dirty Blonde Salon requires credit card information in order to book ALL appointments. For extension services and color transformations requiring five or more hours, The Dirty Blonde requires a non-refundable deposit of 50% of the price quoted at the in-person consultation that must be paid prior to scheduling the appointment. The deposit will be applied towards the total cost of services provided by The Dirty Blonde, which includes the cost of the hair for extension services. The Dirty Blonde must have credit card information within 48 hours of booking an appointment; if credit card information is not provided within 48 hours of booking, the appointment will be subject to cancellation.

CANCELLATIONS AND NO-SHOWS

The Dirty Blonde will send confirmation of each appointment 72 hours before the appointment. Due to the time spent with each client and that each appointment is specially tailored for the client, I agree and understand that appointments canceled/rescheduled less than 24 hours in advance of the appointment start time will result in a cancellation fee of 50% of the expected cost of the scheduled service to the credit card provided at the time of booking. No-call, no-shows will result in a charge equal to the amount of the scheduled service(100%) to the credit card provided at the time of booking. Clients who are more than 15 minutes late to a scheduled appointment may not be able to receive the full service and/or may have to reschedule. In the event an appointment is rescheduled due to the client being late, the client will be considered a no-show. Further, clients will be charged for the amount of time booked, regardless of the time they arrive and the service received. There are no refunds for deposits if an appointment that requires a deposit is fully canceled without rescheduling, even if the appointment is canceled prior to 24 hours of the appointment start time.

REDOS AND ADJUSTMENTS

Any client unhappy with the results of their service must inform The Dirty Blonde in writing within 7 days of the original appointment. Adjustments are considered touch-ups to fix minor mistakes in the hair, NOT a full service. The Dirty Blonde will make complimentary adjustments for clients who provide written details of the problem within 7 days of the original appointment. I understand that adjustment appointments are subject to scheduling availability of the stylists at The Dirty Blonde. Further, I understand that color transformation services, corrective color services, and any other services that require multiple sessions in order to achieve a desired end goal ARE NOT ELIGIBLE for an adjustment service.

SALON ETIQUETTE

Discriminatory/derogatory statements & actions are prohibited in the salon and will not be tolerated. Any disrespect to an employee or other clients of The Dirty Blonde will result in immediate cancellation of the remainder of the appointment. Clients will be charged for the full time booked, and will not be allowed to return to the salon.

CHILDREN

Any child under the age of 16 must have a parent or guardian present for the consultation and the duration of the appointment. Additionally, please arrange childcare prior to your appointment. For both safety and comfort, babies, toddlers, and children are not allowed to accompany any adult to their service. Appointments rescheduled due to childcare conflicts will be subject to the cancellation/no-show policy if the appointment should be rescheduled within 24 hours of the start time.

MASKS AND COVID-19

Masks are now optional at The Dirty Blonde. Please advise your stylist prior to your appointment if you would prefer for them to wear a mask. We do ask that if you are experiencing symptoms of COVID-19 that you inform your stylist as soon as possible to reschedule an upcoming appointment. Your stylist and The Dirty Blonde reserve the right to reschedule appointments for clients who arrive to the salon with visible symptoms of COVID-19; in this circumstance, clients are subject to fees outlines in the cancellation policy above. Clients who test positive for COVID-19 within 24 hours of their appointment will be charged 50% of the scheduled service, and that payment will be credited to their next appointment, so long as said appointment is rescheduled within 48 hours.

The coronavirus, COVID-19, a worldwide pandemic, is extremely contagious and is believed to spread from person-to-person contact. Federal, state, and local governments as well as federal and state health agencies recommend social distancing and have, in many locations, prohibited the congregation of groups of people. The Dirty Blonde has put into place certain protocols and other preventative measures to reduce the spread of COVID-19. However, The Dirty Blonde cannot guarantee that other member/employee of The Dirty Blonde will not become infected with COVID-19. Further, visiting The Dirty Blonde could increase the risk of contracting COVID-19. Clients agree to acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that they or a family member MAY be exposed to or infected by COVID-19 by visiting The Dirty Blonde and that such exposure or infection may result in personal injury, illness, permanent disability, and death.

Please understand that the risk of becoming exposed to or infected by COVID-19 at The Dirty Blonde may result from the actions, omissions, or negligence of yourself and others, including, but not limited to, The Dirty Blonde employees, agents, and staff. By booking an appointment at The Dirty Blonde, clients voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to themselves or any family member (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that I may experience or incur in connection with The Dirty Blonde.